Real people handle the things that matter.
Allergies, food safety, refunds, and quality concerns are handled by trained humans. AI tools we use internally are advisory only — they do not approve safety or refund decisions.
Allergy escalation
Allergy reports are routed directly to trained humans on our team. No AI auto-resolution.
Food safety escalation
Any food safety concern is reviewed by a person and coordinated with the partner restaurant.
Refunds require human approval
Refunds, credits, and replacements in Phase 1 are reviewed and approved by a real person — never auto-approved by AI.
AI is advisory only
Any AI tools used internally are advisory. They do not approve refunds, allergy responses, or safety decisions.
Partner approval gates
Restaurants and operators go through a Head Office approval step before serving any pilot lane.
Pilot safety gates
Cities, partners, and lanes are opened carefully, one step at a time.