Support · safety · trust

Real people handle the things that matter.

During Phase 1 pilot, every food quality, allergy, refund, or replacement case is reviewed by a human on our team. No AI auto-approval.

Friendly, trained humans on the other end. No bot-only support flows in pilot.

Quality concerns are reviewed by a person and routed to the right partner.

Allergy or safety concerns are handled directly by trained staff.

Refunds, credits, and replacements are reviewed by a human — not auto-approved by AI in Phase 1.

We approve cities, partners, and lanes carefully before opening them.

Every restaurant and operator partner goes through a Head Office approval step.